To give the student an insight into Quality Management in service and manufacturing businesses. En studerende, der fuldt ud har opfyldt kursets mål, vil kunne:

• Knowledge about Total Quality Management in service organisations
• Knowledge about Total Quality Management in manufacturing processes
• Able to explain about continous improvement programs
• Knowledge about Quality management in regulated industries
• Knowledge about FDA
• Knowledge about ISO 9000
• Knowledge about EFQM model
• Knowledge about Six Sigma and LEAN programs

Basic concepts of Quality, company wide assessment, Quality Function Deployment, Quality Improvements, ISO 9000, Quality culture, Quality in regulated areas (FDA etc), EFQM model. Quality Planning and Analysis. Frank M. Gryna. McGraw Hill, Fourth Edition 2001 Notes on selected subjects This course is part of the International Business Semester (IBS). 08. april, 2020