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42B70 Service & Operations Management

2019/2020

Participation in the program requires separate admission to the MMT program. The price of the MMT program is DKK 380.000. Please contact DTU Executive MBA.
Kursusinformation
Service & Operations Management
Engelsk
4
Deltidsmaster
Campus Lyngby
The program is based on action learning where theories, methods, concepts and tools are employed on real business challenges and issues from the participants companies. Lectures are paralleled by casework, group work and assignments.
[Kurset følger ikke DTUs normale skemastruktur]
Aftales med underviser
Bedømmelse af opgave(r)/rapport(er)
Individual assignment
7-trins skala , intern bedømmelse
Minimum 20
Mette Flindt , Lyngby Campus, Bygning 421, Tlf. (+45) 4525 6118 , mefl@dtu.dk
Maria Ingeman , Lyngby Campus, Bygning 421, Tlf. (+45) 4525 6116 , main@dtu.dk
Peter Arbs , Lyngby Campus, Bygning 421, Tlf. (+45) 4525 6131 , parbs@dtu.dk
42 Institut for Teknologi, Ledelse og Økonomi
http://www.executive.dtu.dk/executive-mba
På instituttet
Overordnede kursusmål
The aim of this module is to provide the participants with action-learning based knowledge about relevant topics within Service and Operations Management that can be applied in the participants’ companies.
Læringsmål
En studerende, der fuldt ud har opfyldt kursets mål, vil kunne:
  • Apply frameworks and tools of operations management
  • Apply frameworks and tools of service operations
  • Design, manage, and improve operations strategy
  • Design, manage, and improve value creating and delivering processes
  • Analyze capacity
  • Dsicuss, analyze, and apply key concept of lean operations
  • Design service concept
  • Design, analyze, and manage customer experience
Kursusindhold
DIRECT the development of their resources/processes by articulating and following an operations strategy
DESIGN the end-to-end processes that underpin effective delivery systems
DELIVER on organisational promises by planning and controlling resources and processes
DEVELOP continuously by analysing and improving all processes
Sidst opdateret
25. april, 2019