The aim of this module is to provide the participants with action-learning based knowledge about relevant topics within Service and Operations Management that can be applied in the participants’ companies. En studerende, der fuldt ud har opfyldt kursets mål, vil kunne:

• Apply frameworks and tools of operations management
• Apply frameworks and tools of service operations
• Design, manage, and improve operations strategy
• Design, manage, and improve value creating and delivering processes
• Analyze capacity
• Dsicuss, analyze, and apply key concept of lean operations
• Design service concept
• Design, analyze, and manage customer experience

DIRECT the development of their resources/processes by articulating and following an operations strategy
DESIGN the end-to-end processes that underpin effective delivery systems
DELIVER on organisational promises by planning and controlling resources and processes
DEVELOP continuously by analysing and improving all processes 31. oktober, 2016