Participation in the program requires separate
admission to the MMT program. Please contact DTU Business.
Engelsk titel:
Service & Operations Management
Sprog:
Point( ECTS )
4
Kursustype:
Deltidsmaster
Kurset udbydes under tompladsordningen
The course takes place in the autumn semester each
year.
Undervisningens placering:
Campus Lyngby
Undervisningsform:
The program is based on action learning where theories,
methods, concepts and tools are employed on real business
challenges and issues from the participants companies. Lectures are
paralleled by casework, group work and assignments.
The aim of this module is to provide the participants with
action-learning based knowledge about relevant topics within
Service and Operations Management that can be applied in the
participants’ companies.
Læringsmål:
En studerende, der fuldt ud har opfyldt kursets mål, vil kunne:
Apply frameworks and tools of operatiosn management
Apply frameworks and tools of service operations
Design, manage, and improve operations strategy
Design, manage, and improve value creating and delivering
processes
Analyze capacity
Dsicuss, analyze, and apply key concept of lean operations
Design service concept
Design, analyze, and manage customer experience
Kursusindhold:
DIRECT the development of their resources/processes by articulating
and following an operations strategy
DESIGN the end-to-end processes that underpin effective delivery
systems
DELIVER on organisational promises by planning and controlling
resources and processes
DEVELOP continuously by analysing and improving all processes
