Overordnede kursusmål
The course aims to give participants an appreciation of the full
range of technology management issues and challenges which confront
technology intensive businesses. In addition, by reviewing the
practical technology management tools and techniques that may be
used to assist managers in addressing these challenges,
participants will be able to make appropriate choices of approach
to apply in their own business context.The aim of this course is to
provide the participants with action-learning based knowledge about
relevant topics within Management of Technology that can be applied
in the participants’ companies.
Læringsmål
En studerende, der fuldt ud har opfyldt kursets mål, vil kunne:
- understand the role of digital technologies and use tools for
the successful management of such technologies
- identify digital capabilities that affect their business,
specifically from the Customer Experience and User Experience
points of view
- understand how digital capabilities can affect investment
decisions that impact the customer, either by reducing cost,
increasing scalability, or improving the user or customer
experience.
- understand the impact of digital business models on employees,
their career paths, and the resulting leadership challenges and
requirements.
- define a digital strategy in their area of responsibility and
make decisions on products and services that create
customer-centric experiences.
- apply customer-centric metrics, Key Performance Indicators
(KPIs), and Objectives and Key Results (OKRs) to monitor the
“health” of their services and initiate improvement programs.
- manage and lead a workforce that is increasingly digital and
collaborative using Artificial Intelligence and automation
capabilities.
- evaluate and refine digital capability strategies to ensure
long-term organizational adaptability and success.
Kursusindhold
The focus of this course is an overview of the key capabilities and
technologies that make up the theme “Digital Transformation”. In
this course, participants will survey a broad range of analytics,
automation, artificial intelligence technologies and their
application to business. We will outline the impact of these
technologies on organizations through the discussion of specific
examples and case studies. We will specifically focus on the
improvement of operations and customer experiences through service
design and intelligent automation technologies.
The Case Study format provides participants with the opportunity to
contextualize digital technologies in familiar organizational
settings. The case studies in this course address questions ranging
from strategic business model changes that are enabled by digital
technologies to service design improvements that are the result of
automation and decision technologies. We will place particular
emphasis on efficiency improvements through digital technology, and
the “Digital Exhaust” that these technologies enable. The VA case
study presents participants with a challenging managerial
environment, which will serve as a testbed for many of the
techniques and approaches discussed elsewhere.
Participants will be asked to identify salient processes in their
area of business that can be reimagined using state of the art
technologies. Through transfer exercises (e.g., “What would happen
if Company X was managing our client onboarding process?”)
participants are challenged to rethink existing business practices
and review the data estate of their specific business function.
Sidst opdateret
24. april, 2025
